Returns & Exchanges
Easy returns and exchanges for your peace of mind
Return Policy Overview
Simple and straightforward return process
Return Window
7 days from delivery date
Condition
Unworn, unwashed, with original tags
Packaging
Original packaging preferred
Refund Time
5-7 business days after receipt
How to Return an Item
Follow these simple steps for a hassle-free return
Check Eligibility
Ensure your item meets return criteria (unworn, unwashed, tags attached)
Contact Us
Reach out within 7 days of delivery via phone, email, or contact form
Get Authorization
We'll provide a return authorization number and instructions
Ship Item
Package the item securely and send it back using our return label
Receive Refund
Once received and verified, refund will be processed within 5-7 business days
Eligible for Return
- Items in original condition with tags
- Unworn and unwashed items
- Returned within 7 days of delivery
- Original packaging included
Not Eligible for Return
- Custom-made or personalized items
- Items without original tags
- Worn or washed items
- Items damaged by customer
- Final sale items
- Items returned after 7 days
Returns & Exchanges FAQs
Common questions about our return policy
What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Custom-made or personalized items are not eligible for return unless there's a defect.
How do I initiate a return?
Contact us via phone (+880 1712-345678), email (support@fashionshop.com), or use our contact form. Provide your order number and reason for return. We'll send you a return authorization and instructions.
Are there any return charges?
Return shipping is free for defective items or wrong products sent. For other returns, return shipping charges (৳60-150) will be deducted from your refund. Store pickup returns are always free.
Can I exchange an item?
Yes! We offer exchanges for different sizes or colors, subject to availability. Contact us within 7 days of delivery. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.
How long does it take to process a refund?
Once we receive and verify your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. You'll receive an email confirmation once processed.
What items cannot be returned?
Custom-made items, personalized products, items without tags, worn or washed items, and items damaged by the customer cannot be returned. Sale items marked as 'Final Sale' are also non-returnable.
What if I receive a damaged or wrong item?
We're sorry for the inconvenience! Contact us immediately with photos of the issue. We'll arrange a free return and send a replacement or full refund at no cost to you.
Can I return items bought during a sale?
Yes, sale items can be returned following our standard return policy unless marked as 'Final Sale'. Regular return terms and conditions apply.